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if we got an App connector not connected to the Zscaler cloud, we got the below logs . How to fix this issue use below stepes - if an App Connector was deleted from the ZPA Admin Portal accidentally. ZPA immediately recognizes that it should not communicate with the App Connector, and it breaks the active connection. There is no way to recover the App Connector STEP 1 - Remove the App Connector on the deployed platform --> login into App connector though your admin crede

Zscaler app is used in the below device. 1- Window2- Linux3- MAC4- Android 1 - Window and MAC - Actually, we faced multiple issues with Zscaler so we need to open zsclaer and go into more option, see below screen shot Start Packet Capture: Start Packet Capture: If your organization's admin enabled packet captures, you can use this feature when reproducing an issue and use this into wireshark to understand the problem Report an Issue - Report an Issue - if option is e

We are talking about how we can apply Zscaler Certification -- Now we need to understand that Zscaler provides training and certification through credits, so we can Purpose credit online through Zscaler portal or if we can a customer of Zsclaer then they provide access To that portal where you can complete your training and start certification. For Zscaler there are no any exam, we can directly give the assessment and pass the exam. Now i am going to share some screen shot of

You can backup and restore policies and configuration settings You want to modify your existing configuration, but do not want to commit the change without first having a backup in case the new configuration does not function as intended You want to schedule backups to ensure the creation of restore points periodically without any manual intervention, which helps to comply with the Disaster Recovery Plans (DRP) of your organization Backup -- 1- Add a restore point manuall

if we are facing Slowness issue with Zscaler there may be below point -- Slowness with particular application/website:- we can try to understand and isolate issue like if we can disable zscaler app in user machine and try to access website and website is working fine, it means issue with zscaler, in this case if we are using SSL inspection with that category need to bypass that domain or URL after try to access and website is working fine. If issue still not resolve then use

Website uses Non-Standard Port in Zscaler Client connector - Few websites such as eg. https://xyz.com:77 which works on non-standard Port i.e Port 77 over https. Zscaler App does not support traffic on non-standard Port and will send the traffic direct. In this case we can use Forwarding PAC file to redirect traffic to Zscaler directly and not via APP.

Website is not working using zscaler " Zscaler client connector " regarding this issue we need to understand below point before start troubleshooting. 1- Check if the website works at your end also confirm if website is working from multiple geo location 2- Website if works at your end and not at customer end this mean issue at Zscaler end. 3- Take Header Trace from F12 Developer tools in Browser to see for any redirection. In case you see other domains do check the categor

When troubleshooting App Connectors, consider the following: --->> > App Connector Not Connected to the Cloud <<---- If the App Connector was previously working and now shows an error about not being connected to the cloud you will get error like below screen shot Resolve this issue to use below step: 1- Log in to the App Connector console using your admin credentials. 2-Enter the below command to stop the zpa-connector service :- 3 - E nter the following command to de

Enabling authentication allows the Zscaler service to identify the traffic that it receives so it can enforce the configured location, department, group and user policies, as well as provide user and department logging and reporting Zscaler dived request into two type of location - 1- Know location 2- Unknow location 1-->> know location is location which we have defined on zscaler and user is trying to access website into that location only , this types of traffic c

Zscaler supports the multiple traffic forwarding mechanisms, Depending on your environment and requirements, you can choose one or a combination of the following traffic forwarding methods Zscaler recommends that you use a combination of tunneling, PAC files, Zscaler Cloud Connector, and Zscaler Client Connector (formerly Zscaler App or Z App) to forward traffic to the Zscaler service

ZIA Cloud Architecture ----- There are three thing involve in zscaler Architecture Zscaler Central Authority, ZIA Public Service Edges (formerly Zscaler Enforcement Nodes or ZENs), and Nanolog clusters Zscaler Central Authority -- Zscaler Internet Access (ZIA) Central Authority (CA) is the brain and nervous system of a Zscaler cloud, It monitors the cloud and provides a central location for software and database updates, policy and configuration settings, and threat intell

Case 1: Website not working: Check if the website works at your end on your machine/mobile. Use the website https://geopeeker.com/ to check if the website works from different geo-locations. a. If the website works at your end and not at the customer’s end, this would mean Zscaler is the cause of the problem. Check the category of the website before doing any SSL/Auth bypass, since a few categories are already added in the Auth/SSL bypass, and adding the website explicitly w